eac365 Privacy Policy
Your personal information is completely safe with us. Here we clearly explain how eac365 collects, uses, and protects your information.
Introduction and Applicability
eac365 ("we", "us", or "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.
By browsing the eac365.cam website or creating an account, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform. This policy applies together with our Terms and Conditions.
Our platform is only for individuals aged 21 or above. Registration or use by minors is strictly prohibited, and we do not intentionally collect any information from minors.
What Information We Collect
eac365 collects the following categories of information to provide its services, manage accounts, and meet legal obligations:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay mobile number (for transactions)
- Address and location details
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Site access time, page visit history, and session duration
- Information from cookies and similar tracking technologies
- Referral source (how you found our site)
2.3 Financial Transaction Information
- Deposit and withdrawal history
- Transaction amount, date, and method
- Betting and gaming history
🔐 Encrypted Storage
Passwords and sensitive information are always stored using SSL encryption and hashing. No staff member can view your password directly.
📋 Minimum Data Policy
We only collect information that is essential for providing services and meeting legal obligations. Collecting unnecessary information is against our policy.
How Your Information Is Used
eac365 uses collected information for the following purposes:
3.1 Account and Service Management
Information is used to create, verify, and secure your account. This includes age verification (21+), identity confirmation, and transaction processing.
3.2 Transaction Processing
Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Transaction information is verified to ensure a minimum deposit of ৳100 and a minimum withdrawal of ৳500.
3.3 Customer Support
Our 24/7 live chat support team accesses necessary information to resolve issues related to your account.
3.4 Fraud Prevention and Security
Information is analysed to detect and prevent unauthorised access, account hacking, money laundering, and other fraudulent activities.
3.5 Legal and Regulatory Obligations
Information is stored and used to comply with applicable laws, particularly to fulfil Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
3.6 Service Improvement
Aggregated and anonymised statistics are used to improve the user experience, add new games and services, and enhance platform performance.
Sharing Information with Third Parties
eac365 does not sell or rent your personal information. However, information may be shared with third parties in the following specific circumstances:
| Type of Third Party | Purpose | Safeguards |
|---|---|---|
| Payment Processors (bKash, Nagad, Rocket, Upay) | Processing transactions | Contractual confidentiality obligations |
| Identity verification services | KYC / age verification | Encrypted transfer, limited access |
| Technology and software partners | Platform operation and maintenance | Data processing agreements |
| Legal authorities | Assisting with legal orders or investigations | Only in accordance with valid legal directives |
Outside of the above cases, your information will not be shared with any third party without your explicit consent. All partners are contractually bound to ensure the same standard of privacy and security.
Cookies and Tracking Technologies
The eac365 website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, security tokens, and save account preferences.
- Functionality Cookies: Used to remember language preferences, layout settings, and betting preferences.
- Analytics Cookies: Collect anonymous statistics to understand site usage patterns.
- Performance Cookies: Monitor site loading speed and performance.
5.2 Cookie Controls
Cookies can be disabled from your browser settings. However, disabling essential cookies may affect certain key functions of the site, such as maintaining login sessions.
Information Security Measures
eac365 follows industry-leading security standards to protect your information:
🔐 SSL Encryption
All data transfers between the website and servers are protected by 256-bit SSL encryption.
🛡️ Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorised access.
🔑 Two-Factor Verification
An additional verification layer is used alongside a password to access your account.
💾 Secure Backup
All data is regularly backed up in encrypted form and stored on separate servers.
👁️ Continuous Monitoring
Our security team monitors systems 24/7 to detect any suspicious activity.
🏢 Limited Staff Access
Only authorised staff can access necessary information — and their activities are logged.
Although we apply the highest security measures, absolute security of data transmission over the internet cannot be guaranteed. If you notice any suspicious activity, contact [email protected] immediately.
Data Retention Period
eac365 does not retain your information longer than necessary. However, due to legal obligations, certain information must be kept for specified periods:
- Account Information: Retained for a minimum of five (5) years after the account is closed.
- Financial Transaction Records: Retained for up to seven (7) years in accordance with anti-money laundering laws.
- Communication History: Support chats and emails retained for up to three (3) years.
- Logs and Access Records: Retained for up to one (1) year.
- Marketing Preferences: Deleted as soon as your consent is withdrawn.
Once the specified retention period has passed, information is securely deleted or anonymised.
Your Rights and Controls
As a member of eac365, you have the following rights over your personal information:
8.1 Right to Access Information
You can request at any time to know what information we hold about you. We will respond in writing within 30 days.
8.2 Right to Correct Information
If there is any error in your information, you can request a correction. Some information can be updated directly from your account settings.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may not be deletable before the specified retention period.
8.4 Right to Restrict Data Processing
In special circumstances, you may request that processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
8.5 Right to Withdraw Consent
If you wish to withdraw consent for information processed on the basis of consent, email [email protected] or contact us via 24/7 live chat.
To exercise any of the above rights, contact our support team. We will process your request within the timeframe required by law.
Protection of Minors
eac365 strictly provides services only to individuals aged 21 or above. We do not intentionally collect any personal information from minors.
If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted.
If parents believe their child has attempted to use our platform, please contact [email protected].
To learn more about responsible gaming, visit our Responsible Gaming page.
International Transfer of Information
Your information may be stored and processed on servers located outside Bangladesh. In such cases, eac365 ensures that:
- Adequate data protection measures are in place in the country receiving the information.
- International transfers are conducted under agreements and contractual protection clauses.
- Information is always encrypted during transfer.
- Third-party partners are contractually bound to uphold standards equivalent to this privacy policy.
Privacy Policy Changes
eac365 reserves the right to update this privacy policy as needed. For significant changes, we will:
- Post a notice on the website.
- Send details of the changes to your registered email.
- Update the "Last Updated" date at the top of the page.
If you continue using the platform after changes are made, you will be considered to have agreed to the new policy. We therefore recommend that you check this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
💬 Live Chat
Get instant support through our 24/7 Bengali live chat. Start a live chat from any page on the site.
For detailed privacy-related requests, email us at: [email protected]
Our team typically responds to your request within business days. For urgent matters, please use live chat.
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